Effective date: November 30, 2025
This Privacy Policy describes how Best Cloaking (“we”, “us”, “our”) collects and processes information in connection with our cloaking, bot/VPN filtering, rule-based routing, and analytics services (the “Service”). By using the Service, you agree to this Privacy Policy and our Terms & Conditions.
1) Scope
This Policy applies to: (i) visitors to our website and marketing pages; (ii) customers and users of our dashboard, snippets (JS/PHP), server-to-server endpoints, and APIs; and (iii) end-user traffic flowing through your configured rules. You are responsible for your own privacy notices when using our Service as a processor/sub-processor.
2) Data We Collect
- Account & Billing: name, business details, email, login credentials, payment info (processed by our payment provider), and plan history.
- Service Telemetry: IP address, user-agent, device/OS metadata, referrer, timestamps, requested URLs, geolocation lookups, ASN/hosting flags, VPN/proxy signals, and decision logs (e.g., allowed/blocked/redirected + rule match).
- Integrations & API: keys/tokens, endpoint calls, and configuration metadata for your rules, sources, and destinations.
- Support & Communications: emails, chat transcripts, attachments, and form submissions.
- Cookies & Similar Tech: strictly necessary cookies for authentication and security; optional analytics cookies for performance insights; and, if enabled, marketing attribution pixels.
3) How We Use Information
- Provide, secure, and maintain the Service (including fraud/bot detection and abuse prevention).
- Operate routing/cloaking decisions you configure and surface analytics in your dashboard.
- Improve performance, accuracy, and reliability of filtering and geo/IP databases.
- Respond to support requests and communicate service changes.
- Meet legal, regulatory, and compliance obligations.
4) Lawful Bases (EEA/UK/Swiss)
We rely on: (a) Contract necessity to deliver the Service; (b) Legitimate interests such as security, fraud prevention, and product improvement; (c) Consent where required (e.g., non-essential cookies/marketing); and (d) Legal obligations.
5) Sharing & Processors
- Vendors/Processors: hosting/CDN, DDoS & security, email/CRM, analytics, payments, support tools—each under data protection terms.
- Platform Integrations: if you connect ad platforms or third-party tools, we exchange data as necessary to operate the integration.
- Legal/Compliance: we may disclose if required by law or to protect rights, safety, or integrity of the Service.
- Business Transfers: in mergers, acquisitions, or restructuring, data may be transferred consistent with this Policy.
6) International Transfers
Where data moves outside your region, we use appropriate safeguards such as Standard Contractual Clauses and supplementary measures, as applicable.
7) Retention
We keep account data for the duration of your subscription and for a reasonable period thereafter for legal, billing, and audit purposes. Decision logs and telemetry are retained on rolling windows aligned to your plan or our default retention, after which they are deleted or anonymized.
8) Security
We employ administrative, technical, and physical safeguards appropriate to the risk, including encryption in transit, access controls, and monitoring. No system is 100% secure; please keep credentials and API keys confidential.
9) Your Rights
- EEA/UK/Swiss: access, rectify, erase, restrict or object to processing, portability, and the right to lodge a complaint with your supervisory authority.
- California (CCPA/CPRA): right to know, delete, correct, and opt-out of sale/share of personal information. We do not knowingly sell personal information.
To exercise rights, email Contact@BestCloaking.com. We may verify your request.
10) Cookies & Controls
- Strictly necessary: authentication, session, and security cookies.
- Analytics (optional): usage and performance insights.
- Marketing (optional): attribution and conversion measurement, if enabled.
You can manage preferences via browser settings or your cookie banner controls where provided. Blocking some cookies may impact functionality.
11) Children’s Privacy
The Service is intended for business users and not for children. We do not knowingly collect data from children.
12) “Do Not Track”
We currently do not respond to browser DNT signals. You can use the cookie and opt-out mechanisms described above.
13) Changes to This Policy
We may update this Policy from time to time. Material changes will be posted here with an updated “Effective date.” Your continued use of the Service after changes signifies acceptance.
14) Contact Us & DPA
For privacy questions or to request a Data Processing Addendum (DPA), contact:
Contact@BestCloaking.com